Technical Support - Request for a IPTV technical support

Nevron provides 2nd and 3rd line IPTV technical support, which means availability to the business partners or client IT personnel in charge of Nevron IPTV systems. Nevron’s IPTV support and maintenance services include:

Nevron maintenance and support services are organized in a manner to provide the following benefits to the Client or Distributor:

  • fast response times;
  • effective troubleshooting;
  • effective technology usage support;
  • high level of equipment availability;
  • maintenance costs optimization;
  • access to upgrades and software updates;
  • optimal system performance.

Available services in the scope of maintenance and support:

  1. Priority availability of the Nevron Help Desk.
  2. Problem requests processing
  3. Remote access problem diagnostic and analysis.
  4. Problem solving by phone or through remote access.
  5. Remote preventive diagnostics of maintained equipment.
  6. Access to upgrades and software updates.
  7. Keeping records of maintained equipment.
  8. Adequate stocks maintaining of broken equipment and its spare parts.
  9. "Return to provider" of broken equipment.
  10. Technical consultancy and support for usage of maintained IPTV equipment.
  11. The expansion of IPTV systems and technical consultancy in this regard.
  12. IPTV system administration.
  13. New system functionalities implementation and technical consultancy in this regard.

Maintenance and support services detailed description.

Technical Support Contacts

Online form: Fill the form below
Phone: +386 (0)82 054 284 (for emergency matters)
Email: tvqqpsuAofwspo/fv!
Regular Support Hours: from 8:00 am – 16:00 pm CET, emergency calls until 21:00 pm CET,
EUROPEAN UNION

In the case of regular technical issues, please send us an e-mail or fill in the form below and one of Nevron’s experts will contact you regarding the nature and urgency of your technical support request.

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  1. Allowed file types: txt, pdf, doc, docx, xls, xlsx, zip, rar, jpg, jpeg, gif, png, ppt, pptx, html.
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